GS1 US Data Hub® Help Center
Welcome to GS1 US Data Hub Help Center

Use the categories on the left hand side to focus on a specific topic. Or type keywords in the search box. Or get answers to basic questions using the "How Do I..."  category. 

Troubleshooting Guide - Product Create

23 April 2019

Troubleshooting Guide - Product Create

To view the Data Hub Product Create Trouble Shooting Guide, click here > 

 

Q. My prefix is out of capacity. How can I obtain more barcodes?

A. It's not possible to “add capacity” to an existing prefix when you need more barcodes. If you exhaust the numbering capacity of your GS1 Company Prefix, you should obtain an additional one. As your business grows, it may be worth investigating if the additional prefix that you are planning to acquire should have greater numbering capacity. This way, you won’t have to come back as frequently and you may be able to save money over time. Learn more by visiting the GS1 US Get Started Guide.



Troubleshooting Guide - Location

22 February 2019

Troubleshooting Guide - Location

To view the GS1 US Data Hub Location Troubleshooting Guide, click here >

Here are two common questions asked by members:

Q. What if My Top Level GLN Address Changes?

A. If the address of your Top Level GLN changes, please report this to GS1 US. You will then need to log into GS1 US Data Hub to manually change this address information via the Location tab. When you save, you will receive an "Allocation Error" message. You can indicate that the Top Level Address has changed in the Comments field, and your edits will be accepted.

 

Q. How Do I Share a Location with All GS1 US Subscribers?

A. When you create and manage GLNs, you can determine which GS1 US Data Hub View/Use subscribers can view specific locations and download them. To share a location with ALL GS1 US Data Hub | Location View/Use subscribers, first verify the Location is "Active." With the location displayed, click the "Sharing" tab at the top of the screen, then click the "Add New" button. On the Add New Share page, click the drop-down under the "Who are you sharing with?" heading. Select "All GS1 US Location subscribers" to view all current GS1 US Data Hub | Location View/Use subscribers (this list changes regularly). Then click "Add New."



Troubleshooting Guide - General

22 February 2019

Troubleshooting Guide - General

To view the GS1 US Data Hub General Troubleshooting Guide, click here >


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